Sales Support: 01332 340898

Free next working day delivery on orders over £75

Shipping Policy

Delivery Charges

UK MAINLAND £6.00 (NEXT WORKING DAY SERVICE)

SCOTTISH HIGHLANDS & ISLANDS, ISLE OF WIGHT, ISLE OF MAN, SCILLY ISLES AND CHANNEL ISLANDS £21.00 (TWO DAY SERVICE)
NORTHERN IRELAND AND EIRE £12.00 (TWO DAY SERVICE)

DELIVERY IS FREE OF CHARGE FOR ALL UK MAINLAND ORDERS TOTALLING £75.00 OR OVER.

Collection is possible by arrangement.

Orders placed Monday to Thursday before 3.45pm, or Friday before 1.45pm will be despatched that day.

Orders placed on a Friday after 2pm or over the weekend will be dispatched the following Monday, unless that Monday is a bank holiday.

WE DO NOT OFFER SATURDAY DELIVERY

Important notices:

A Signature – will be required by the courier to release your parcel. Special delivery requests such as ‘no signature required’ or ‘alternative address next door’ or ‘leave in the porch’ can be specified on your basket page. Please note, not having the item signed for means item becomes the responsibility of the purchaser as soon as the courier has left the item.

The Courier – will attempt to deliver parcels twice and will leave a card to inform you of a failed delivery. After two unsuccessful attempts at delivery the parcel will be returned to DIY Pest Control Ltd and we will contact you. The parcel can be resent at a further cost.

Tracking – DPD offer a comprehensive interactive service which will allow you to track your order, or make alternative delivery arrangements to suit. Please ensure you provide a valid email address and mobile phone number when you place your order.

Damage Claims – faulty or incomplete goods must be notified to our office within 48 hours to remain valid.

Orders – we reserve the right to replace any item in our ‘kits’ with a suitable alternative should an item be out of stock, superceded or if we have changed to a superior product.

Non-arrival of items will not be eligible for a refund unless we are notified within 7 working days of you ordering the item.

VAT will be charged at the rate in force, currently 20%. All above prices INCLUDE this rate.