Returns and Refunds
In accordance with The Consumer Protection (Distance Selling) Regulations 2000, you are entitled to return any product DIY Pest Control Ltd supplied to you provided that the product is:in a totally unopened condition within original and undamaged packaging
returned within 7 working days of receipt of item
Returned goods will be eligible for a full refund. Postage/Courier costs are specifically excluded and will be the responsibility of the consumer.
In the case of returned goods that we sent to you in error, we will refund your return postage up to but not exceeding our original cost of sending the item to you. Refunds will be sent to you within 14 days of us receiving the returned goods. No return, no refund.
Faulty goods may be returned for our (or the manufacturers) inspection at any time during the guarantee period. Goods that prove to be faulty will be re-funded in full and we will also refund your return postage up to but not exceeding our original cost of sending the item to you.
To return a product for any reason, first please email our customer services department on firstname.lastname@example.org. You will be allocated a return authorisation number and then you may either post or courier the product to DIY Pest Control Ltd. at:
Osmaston Park Ind Est
For your protection we recommend you use a recorded delivery service to return items.